At Beyond Perfumes, we want you to have a smooth and satisfying shopping experience. Because perfumes and fragrance products are personal-use items, returns and exchanges are subject to the conditions below.

Eligibility for Returns

A return or exchange may be considered if:

• You received the wrong product.
• The product arrived damaged or defective.
• The product is significantly different from the product ordered.
• The issue is reported within the specified return period.

Product Condition

For hygiene and safety reasons, fragrance products must generally be unused, unopened, and in their original packaging to qualify for a return or exchange.

Opened, used, sprayed, or damaged products may not be eligible for return unless the product was received damaged or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible after delivery.

Please provide:

• Your order number
• Your name and contact information
• A description of the issue
• Clear photographs of the product and packaging

Our team will review the request and guide you through the next steps.

Non-Returnable Items

Returns may not be accepted for:

• Used or opened perfumes
• Products without original packaging
• Products damaged after delivery due to customer handling
• Items returned without prior approval
• Products that do not meet the return conditions

Return Shipping

If the return is approved because the wrong or damaged product was delivered, we will provide instructions regarding the return process.

For other approved returns, return shipping costs may be the responsibility of the customer.

Refunds

Once an approved return is received and inspected, we will inform you whether the refund has been approved.

Approved refunds will be processed using the applicable payment method or agreed refund arrangement.

Contact Us

For return or exchange requests, please contact:

Phone: +92 (339) 7865201
Email: info@beyond.com